
FAQ's
1. What ingredients are used in Alchee products?
Our products are made from natural ingredients, including tallow, olive oil, herbs, and essential oils. Check each product page for a full ingredients list.
2. What makes Alchee’s tallow unique?
Our tallow is rendered from grass-fed beef suet, free from antibiotics and growth stimulants. This ensures a high-quality, nutrient-rich balm that’s deeply moisturizing and gentle on the skin.
3. What kind of olive oil is used in Alchee products?
We use only extra virgin olive oil, known for its purity and high antioxidant content, which enhances the skin’s natural glow and provides deep hydration
4. Where is the Rooibos in Alchee’s tea blends sourced from?
Our Rooibos is grown in the Western Cape of South Africa, where it thrives naturally. This region’s unique climate and soil create a rich, flavorful, and antioxidant-packed Rooibos that supports wellness in every sip.
5. Are Alchee products safe for sensitive skin?
Yes, our products are crafted for sensitive skin. Always patch-test on a small area before full use.
6. How should I store Alchee products?
Store in a cool, dry place away from direct sunlight to maintain freshness and effectiveness.
7. Do you ship internationally?
Currently, we ship within South Africa. International shipping may be available soon
8. How do I use Alchee’s Tallow Balm?
Apply a small amount to clean skin and massage until absorbed. Perfect for hands, face, and dry areas.
9. Can I return products if I’m not satisfied?
We accept returns on unused, unopened items within 14 days. Please see our Returns Policy for details.
10 Are Alchee products eco-friendly?
Yes! We use sustainable ingredients and recyclable packaging to minimize our environmental impact.
11. How long will it take to receive my order?
Orders are processed within 2-3 business days, with shipping times varying by location.
12. Do Alchee products contain artificial additives?
No, we use only natural ingredients without any synthetic fragrances or preservatives.
13. Can children use Alchee’s products?
Most of our products are safe for all ages, but please check each product description for specific recommendations.